Description

The Flow Manager course is ideal for agile professionals, team leads, and managers who want to move beyond team-level agility to improve end-to-end flow and overall business performance.

This course teaches practitioners to enable agility and greater performance beyond the team level, by focusing on end-to-end flow. Attendees are provided with the foundational understanding needed in order to attribute value to something being delivered, and manage the flow of value to the end customer.

The course can help you take your organization from Maturity Level 1 to Level 2 on the Kanban Maturity Model (KMM), with the role of the Flow Manager improving the flow of work, to deliver products/services quicker and more reliably. This improvement has a greater impact on the performance of an organisation and enables it to scale-up beyond the team level.

By learning to identify customer requests, track work in progress, and measure flow efficiency, Flow Managers become the backbone of agile delivery – keeping work moving and helping teams prioritize “finishing” over “starting.”

If you are in a role where faster, more reliable delivery is key to success, or if you’re looking for greater responsibility at larger scale, Flow Manager provides a critical foundation. Learn and understand how to measure and optimize delivery, flow, and alignment with customer expectations.

The learning outcomes of the course are;

• Map and visualize a service delivery or product development workflow
• Facilitate the workflow Kanban Meeting
• Facilitate the understanding of customer requests
• Create awareness of flow of work to identified customers
• Ensure that flow metrics are being collected and reported
• Facilitate the resolution of blockers, rework, and aging WIP
• Facilitate the flow review meeting
• Lead changes intended to improve flow and shorten delivery times

Who Will Benefit?

Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous KMP1 attendees have been in roles such as:

• Senior Managers
• Program and Project Managers
• Product Managers, Product Owners and Business Analysts
• Scrum Masters, Team Leads and Change Agents
• Product & Software Developers & Testers
• Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
• Other roles such as HR and Finance professionals

Topics Covered

The course follows the official KU Certified Kanban syllabus. During the two days, you will have ample opportunities to discuss and experience the following topics:

Day 1:

• Understand flow management principles
• Improve service delivery
• Promote collaboration across teams

Day 2:

• Analyze workflow effectiveness
• Enable predictability and scaling
• Flow Manager responsibilities

What you’ll learn

• You’ll learn to start tracking and reporting on customer-valued work to understand flow efficiency.
• You’ll learn to implement techniques to prioritize finishing work over starting new tasks.
• You’ll learn to use key metrics to reduce bottlenecks and improve time-to-delivery.
• You’ll learn to apply skills for managing and coaching end-to-end flow, making your delivery faster and more predictable.

What You Get

• You will receive training from an Accredited Kanban Trainer, who has experience teaching and coaching Kanban within several organizations.
• You will receive a FM certificate of course completion from Kanban University (KU) as well as membership of KU. The Certificate is for lifetime and doesn’t need to be renewed.
• You will receive a FM Credential from Kanban University (KU). The Credential is for lifetime and doesn’t expire.
• Profile listing on the Kanban University (KU) alumni page.