All Training Courses & Coaching Sessions must be attended within 365 days of the booking. Agilityzer reserves the right to cancel and issue a full refund OR reschedule training courses and coaching sessions to ensure the best quality of service to everyone, and policies below apply to all bookings.
Cancellation Policy:
Training Courses: Clients can cancel training courses 15 days or more before the training date for a refund excluding bank transaction charges, with no refund in the last 14 days.
Coaching Sessions: Clients can cancel coaching sessions 15 days or more before the session date for a refund excluding bank transaction charges, with no refund in the last 14 days.
Rescheduling:
Training Courses: Clients can reschedule training courses 8 days or more before the training date without any charges, with a rescheduling fee of $700 for a 3-day course, $300 for a 2-day course, and $200 for a 1-day course in the last 7 days.
Coaching Sessions: Clients can reschedule coaching sessions 8 days or more before the session date without any charges, with a $25 rescheduling cost in the last 7 days.
No-Show:
Training Courses: In case of a no-show, no refund will be provided for in-person training courses and virtual training courses can be rearranged by paying 50% of the course fee again.
Coaching Sessions: In case of a no-show, no refund will be provided for in-person coaching sessions and virtual coaching sessions can be arranged again by paying a $50 no-show cost.
Please get in touch with our team at training@agilityzer.com if you need to reschedule or cancel your course registration, OR coaching@agilityzer.com if you need to reschedule or cancel your coaching session. Refunds, once issued, typically arrive back into your card or bank account within 14 calendar days.